Data Stream Consulting LLC (“Data Stream,” “we,” “us”) builds and operates
lead-response software for local service businesses. This policy explains what we collect, why, and what
choices you have. It covers two different groups of people, because we handle their information differently:
- Visitors and prospective customers — people who use datastreamconsulting.org or contact us about our services.
- Consumers who contact one of our clients — for example, a homeowner who submits a
request to a contractor that uses our platform. For this information we act as a
service provider to that business, which remains the owner of the data.
We do not sell your personal information, and we never share mobile phone numbers or SMS
opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Phone numbers collected for text messaging are used only to deliver the messaging program you consented to,
and are shared only with service providers who perform services on our behalf — messaging and telephony,
hosting, scheduling, analytics, and AI processing — who may not use the information for their own purposes.
1. Information we collect
When you visit this website
- Standard technical data such as IP address, browser type, pages viewed, and referring page.
- Analytics data through Google Analytics, which uses cookies to measure site usage. You can block cookies in your browser or use Google’s opt-out add-on.
- Anything you voluntarily submit through a contact or booking form, such as your name, email address, phone number, and message.
When you contact a business that uses our platform
- Contact details you provide: name, mobile phone number, email address.
- The service address or property location relevant to your request.
- Details about the job you are requesting, and any information you provide in the resulting text conversation.
- A record of your consent to be contacted — including the exact wording shown to you, the date and time,
the page you submitted, and the IP address of the submission. We keep this because consent is a legal
requirement for text messaging, and the record is the proof that it was given.
- Publicly available property information (for example, permit records or aerial imagery) used to help the
business understand and prioritize your request.
2. Text messaging (SMS/MMS)
If you provide your mobile number and agree to be contacted by text, you may receive messages about your
request — for example a reply from the business, follow-up questions, or an appointment confirmation.
Some of these messages are sent automatically, and automated messages identify themselves as such.
- Consent is not a condition of purchase. You do not have to agree to text messages to receive a quote or service.
- Message frequency varies based on your conversation and appointment activity.
- Message and data rates may apply. Your mobile carrier may charge for messages you send or receive.
- To stop: reply STOP to any message. You will receive one confirmation, and then no further messages.
- For help: reply HELP, or contact us using the details at the end of this policy.
- Carriers are not liable for delayed or undelivered messages.
Messages are sent between 8:00 a.m. and 8:00 p.m. in your local time. Opting out is honored immediately
and applies regardless of the time of day.
3. How we use information
- To respond to your request and connect you with the business you contacted.
- To schedule, confirm, and remind you about appointments.
- To maintain records of consent and communications, as required by telemarketing and consumer protection law.
- To operate, secure, and improve our platform.
- To provide reporting to the business that received your request.
4. Automated messaging and AI
Parts of our messaging are generated by automated software, including AI language models, to reply quickly
and gather the details a business needs. Automated messages are disclosed as automated in the first message
of any conversation. The content of your conversation — the text messages you send, and on a phone call
the words you speak, converted to text — is sent to an AI provider to generate a reply, together with the
name of the business you contacted and the details of your request. The providers we use state that data sent
through their programming interface is not used to train their models.
5. Call recording and transcription
When a call is answered by our automated assistant, a notice plays at the start of the call, before anything
you say is recorded or transcribed, because Florida law requires the consent of everyone on the call. By
staying on the line after the notice, you consent to the call being recorded and transcribed. If you do not
consent, say so or press the key the notice names: recording and transcription stop, any partial recording is
deleted, and the business will call you back.
6. Who we share information with
We share information only as needed to deliver the service:
- The business you contacted, which owns and controls its own customer information.
- Service providers who operate parts of the platform on our behalf — messaging and telephony,
data hosting, scheduling, analytics, and AI processing. They may use the information only to perform those
services for us.
- When legally required, such as in response to lawful process, or to protect rights and safety.
We do not sell personal information, and we do not share it with unrelated third parties for their own marketing.
7. How long we keep information
Consumer contact and conversation records are retained for 24 months and then deleted, unless
a longer period is required by law or needed to resolve a dispute. Consent and opt-out records are retained
for the period required by applicable telemarketing law, because they are the evidence that your preferences
were honored. Opt-out records are kept even after other information is deleted, so that a number that has
opted out is never contacted again.
Some records are kept on separate, shorter schedules:
- Server access logs: 90 days. When you submit a form or a message reaches our platform, our
servers log the request, including your IP address and browser type. These logs are kept for security and
are deleted after 90 days.
- Telephony provider logs. Our telephony provider, Twilio, keeps a log of each request it sends
to our platform for 30 days. On a phone call, that log can include the text of what you said. Twilio keeps
its general call and message logs for 90 days.
- Call recordings are stored with Twilio until we delete them, and we delete them within the
24-month period above.
8. Your choices and rights
- Stop text messages at any time by replying STOP.
- Request access to or deletion of the information we hold about you.
- Correct information that is inaccurate.
Contact us using the details below and we will respond within the time required by applicable law. If your
information was submitted to one of our client businesses, we may need to direct your request to that business,
since the information belongs to them — we will tell you if that is the case.
9. Security
We use encryption in transit, access controls limiting who can reach personal information, and encrypted
off-site backups. No system is perfectly secure, but we design access so that each part of the platform can
reach only the data it needs.
10. Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you
believe a minor has provided us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy. Material changes will be reflected in the effective date above, and where
appropriate we will provide additional notice.
12. Contact us
Data Stream Consulting LLC
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
tamzid@datastreamconsulting.org